Terms of Service

1) Eligibility

You must be at least 18 and legally capable of entering a contract. You may not use the Services if you are subject to sanctions or are located in a jurisdiction where use is prohibited by law.

2) Accounts

You’re responsible for your account, credentials, and all activity under it. Keep your password secure and notify us immediately of unauthorized use.

3) Plans, Insight Sprints & Fees

3.1 Subscriptions

• Professional (monthly): Billed in advance and auto‑renews monthly until canceled. You can cancel anytime; access continues until the end of the current billing period. Unless required by law, we don’t prorate or refund partial periods.
• Enterprise: Governed by a separate agreement. If there’s a conflict, that agreement controls for the covered services.

3.2 Insight Sprints (fixed‑fee session)

• Price: $8,500 USD total; $4,000 due at booking (deposit), and $4,500 due only if satisfied as defined below.
• Satisfaction definition: The session produces (a) a clear Mirror/Counter/Integration statement and (b) a launch‑ready two‑week experiment with metric, leading indicator, and stop/scale thresholds. If those are not delivered, you owe nothing beyond the deposit.
• Rescheduling/Cancellation: You may reschedule once with ≥48 hours’ notice. Cancellations within 48 hours or no‑shows forfeit the deposit.
• Payment timing: The $4,500 balance (if satisfied) is due within 7 days after the session.

3.3 Taxes & processing

Fees are exclusive of taxes. You’re responsible for applicable taxes. We may use third‑party processors for payments. You authorize us and our processor to charge your payment method for fees and taxes.

4) Fair Use (for “unlimited” features)

“Unlimited” means no preset caps for normal business use. Abusive or automated usage (e.g., scraping, load testing, reselling sessions, or continuous unattended generation) isn’t permitted. We’ll reach out on anomalies before throttling or limiting access.

5) Your Content & AI Output

5.1 Your Content

“Content” means text, documents, data, and materials you provide. You retain ownership of your Content. You grant Sanzen a worldwide, non‑exclusive, royalty‑free license to host, process, transmit, and display your Content solely to provide the Services and as otherwise permitted by you (e.g., saving transcripts if you enable it).

5.2 Output

“Output” means results generated by the Services based on your prompts/Content. Between you and Sanzen, subject to applicable law and third‑party terms, you may use Output for your business. Output can be similar for users who ask similar questions. You’re responsible for reviewing Output before use.

5.3 Rights & responsibilities

• You won’t upload Content without having the necessary rights or consents.
• You won’t include sensitive personal data unless necessary and permitted by law and your policies.
• You acknowledge Output may be inaccurate, incomplete, or reflect biases.

Our use of personal data is described in the Privacy Policy. For enterprise workspaces, data processing terms may be set in a DPA.

6) Confidentiality

Each party may receive non‑public information from the other that’s labeled confidential or should reasonably be understood as confidential (“Confidential Information”). Each party will use the other’s Confidential Information only to perform under these Terms, and will protect it using at least reasonable care. Exclusions: information that is public, already known, independently developed, or rightfully received from a third party.

7) Acceptable Use

You agree not to, and not to allow others to:

• Violate laws or infringe intellectual‑property or privacy rights.
• Upload unlawful, harmful, exploitative, or discriminatory content; or content about minors.
• Probe, scan, or test the security or vulnerability of the Services without written consent.
• Interfere with or disrupt the Services (e.g., DDoS, rate abuse, credential stuffing).
• Reverse engineer, decompile, or attempt to extract source code, except to the extent such restriction is prohibited by law.
• Use the Services for high‑risk activities where failure could lead to death, personal injury, or severe environmental damage.
• Benchmark or publish performance results without our written permission.

8) Third‑Party Services & Model Providers

The Services may interoperate with third‑party services (e.g., model providers, hosting, email). Your use of those services is governed by their terms, not ours. We may change providers over time; a current list of processors/subprocessors (if published) appears in our Privacy Policy.

9) No Professional Advice

Sanzen is not a law firm, medical provider, financial advisor, or therapist, and does not provide legal, medical, financial, or mental‑health services. Outputs are for informational purposes. You are responsible for decisions and for obtaining professional advice where appropriate.

10) Beta & Pre‑release Features

We may offer beta or experimental features (“Beta”). Beta is provided “as is”, may be discontinued at any time, and may be subject to additional terms. Beta may be less reliable or secure than generally available features.

11) Intellectual Property

The Services, including software, interfaces, design, and documentation, are owned by Sanzen or its licensors and are protected by law. Except for rights expressly granted, we reserve all rights.

12) Feedback

If you provide feedback or suggestions, you grant Sanzen a perpetual, irrevocable, worldwide, royalty‑free license to use it without restriction or compensation.

13) Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SANZEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, OR ERROR‑FREE.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SANZEN NOR ITS SUPPLIERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO SANZEN FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) $100. THE LIMITATIONS IN THIS SECTION APPLY TO ALL THEORIES OF LIABILITY AND TO THE FULLEST EXTENT PERMITTED BY LAW.

Some jurisdictions don’t allow certain limitations; some of the above may not apply to you to the extent prohibited by law.

15) Indemnification

You will defend, indemnify, and hold harmless Sanzen and its affiliates, officers, employees, and agents from and against claims, damages, losses, and expenses (including reasonable legal fees) arising from your Content, your use of the Services, or your violation of these Terms.

16) Suspension & Termination

You may stop using the Services at any time. We may suspend or terminate your access if you materially breach these Terms, pose a security risk, or if required by law. We may also discontinue features with reasonable notice. Upon termination, your right to use the Services ends, but sections that by their nature should survive will survive (e.g., ownership, confidentiality, limits of liability).

17) Changes to the Service or Terms

We may modify the Services or these Terms from time to time. If we make material changes to the Terms, we’ll post the updated version and update the date at the top, and may provide additional notice. Your continued use after changes means you accept the revised Terms.

18) Export & Sanctions

You must comply with all applicable export control and sanctions laws. You may not use the Services if you are located in, or are a resident of, a country or region embargoed by the U.S., or if you are on a restricted party list.

19) Governing Law & Venue

These Terms are governed by the laws of the State of Wyoming, without regard to its conflicts‑of‑law rules. The exclusive venue for disputes arising out of or relating to these Terms or the Services is the state or federal courts located in Wyoming, and the parties consent to personal jurisdiction there.

20) Miscellaneous

• Entire agreement: These Terms, any order form, and the Privacy Policy are the entire agreement and supersede prior agreements on the subject.
• Assignment: You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability: If a provision is unenforceable, the rest remain in effect.
• Waiver: Failure to enforce a provision isn’t a waiver.
• Force majeure: Neither party is liable for delays caused by events beyond reasonable control.
• Notices: We may notify you by email, in‑product, or by posting. Legal notices to Sanzen should be sent to the address below with a copy to legal@sanzen.ai.

Contact

Wakai Corporation (Sanzen)
30 N Gould St, Suite 5754, Sheridan, WY 82801, USA

Legal: legal@sanzen.ai • Privacy: privacy@sanzen.ai

Copyright/DMCA Agent

Agent: Legal Department – DMCA
Email: dmca@sanzen.ai
Address: Same as above.